Shipping policy
Shipping & Turnaround Time Policy — Volt Signs UK
At Volt Signs, every sign is hand-built to order in our UK workshop. This policy explains how we calculate production and delivery times, what affects them, and what to expect after you place your order. We ship to the United Kingdom and across Europe.
1. Estimated turnaround time
Most orders are completed and delivered within:
• UK orders: 7 to 21 working days
• European orders: 10 to 25 working days
This window includes design approval, production, photo approval, handling, and tracked delivery. Larger, more complex, or multi-piece orders may take longer — we will give you a clearer estimate when we send your mockup.
2. When does turnaround time begin?
The turnaround clock officially starts the next working day after we have received:
• Confirmed full payment, and
• Your written approval of the design mockup.
Until both are received, production cannot begin.
3. The production photo step
Before your sign is dispatched, we send you a photo of the finished sign. This gives you a chance to confirm the colour, finish, and overall look match the mockup you approved.
Once you reply with your approval, your sign moves into the handling and dispatch stage. Quick approval helps us get your sign out without delay.
4. Handling and dispatch
Once you approve the production photo, we allow up to 2 working days for handling. This covers final quality checks, packaging (foam padding + rigid box), labelling, and courier collection.
You will receive a tracking link by email as soon as your sign is collected by the courier.
5. UK delivery
We use tracked UK courier services. Standard UK delivery typically takes 1 to 2 working days from dispatch to your door. Remote postcodes (Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man, and offshore islands) may take an extra 1 to 2 working days.
Signature on delivery can be requested. If you are not in when the courier arrives, the courier will usually attempt redelivery or hold the parcel for collection at a local depot, depending on their network policies.
6. European delivery
We ship across Europe, including all EU member states, the EEA, and Switzerland. We use tracked international courier services (typically DPD, DHL, or FedEx, depending on destination).
European delivery typically takes 3 to 7 working days from dispatch, depending on the destination country. Tracking is provided on every European order.
Customs duties and import VAT — for orders shipped to EU/EEA countries, your purchase price covers UK production, packaging, and tracked shipping to your address. Depending on your country's import rules and the order value:
• Some orders are delivered with all import duties already covered
• Some orders may require you to pay import VAT or customs duties on arrival, which are calculated by your local customs authority and are the customer's responsibility
We will tell you which applies before you confirm your order. If you are unsure how customs rules affect your country, email us at info@voltsigns.co.uk before ordering — we are happy to clarify.
7. What can affect your timeline?
Several things can push your delivery date out or pull it in:
• Speed of mockup approval — production cannot start until you sign off the design
• Speed of production photo approval — dispatch cannot start until you sign off the finished sign
• Size and complexity — multi-layer acrylic builds and large logos take longer than text neon
• Bank holidays and weekends — turnaround is measured in working days only
• Address issues — incorrect or incomplete delivery addresses cause re-ship delays
• Customs processing — for European orders, occasional customs checks can add 1 to 3 working days outside our control
8. Rush orders
If you need your sign for a specific date — a wedding, a launch, an event — let us know when you place the order, ideally in the order notes or by email. We can often prioritise rush orders for an additional fee. We will be honest about whether your deadline is realistic before you commit.
9. Damaged in transit or missing parcels
Please inspect your sign as soon as it arrives. If your sign is damaged in transit, contact us within 48 hours of delivery at info@voltsigns.co.uk with your order number, photos of the damage, and photos of the outer packaging. See our Refund Policy for full details on repair and replacement.
If your tracking shows the parcel as delivered but it has not arrived, contact us within 48 hours so we can investigate with the courier.
10. Risk and title
Title and risk of loss pass to you upon delivery to the address you provided at checkout, in accordance with the UK Consumer Rights Act 2015.
11. Working days
"Working days" excludes Saturdays, Sundays, and UK bank holidays. Orders placed on weekends or bank holidays are treated as received the next working day for the purpose of calculating turnaround. European delivery estimates also exclude local public holidays in the destination country.
12. Need help or a rush order?
For shipping questions, rush orders, or anything related to delivery:
• Email: info@voltsigns.co.uk
• Reference your order number in the subject line for the fastest response
• We aim to respond within one working day
This policy was last updated on 31 May 2026.
Volt Signs Global Limited (trading as Volt Signs)
Registered office: Suite 15, Atrium House, 574 Manchester Road, Bury, England, BL9 9SW
Company registered in England and Wales, Companies House number: 16950691
VAT registration number: GBXXXXXXXX
Email: info@voltsigns.co.uk