Placing a custom order is straightforward. Choose the sign type from our menu (Custom Neon, Logo Neon, Acrylic Backlit, or Acrylic Cut), use our online designer for text neon, or upload your logo for our team to mock up. Tell us your size and colour preferences, and we will handle the rest. Free design proof within 24 hours, no payment required upfront.

Vector files (AI, EPS, SVG, or PDF) give the best results because they scale cleanly to any size. High-resolution PNGs work too. If you only have a screenshot, business card photo, or low-res image, our design team can redraw it from scratch. Just include whatever you have and we will work from there.

Yes, every order comes with a free digital mockup within 24 hours. You will see exactly how your sign will look. You can revise as many times as needed before approving. We never start production until you are happy with the design.

Production typically takes 7 to 10 working days for neon signs and 10 to 14 days for acrylic signs after you approve the mockup. UK delivery adds 1 to 2 working days with tracked shipping. If you need it urgently for a wedding or event, let us know in your order notes — we can sometimes prioritise.

All signs ship with tracked UK delivery via reputable couriers. We package each sign carefully with foam padding and rigid boxes. You will get a tracking link by email when your order ships, so you can plan to receive it. Signature on delivery available on request.

Currently we focus on UK delivery for the best experience and fastest turnaround. For larger international orders, particularly to Ireland or EU countries, contact us directly. We may be able to arrange courier delivery, though customs and additional charges may apply.

LED neon looks identical to traditional glass neon when lit, but it is safer, lighter, lower-energy, and longer-lasting. No fragile glass tubes that can break, no transformer hum, and no fire risk. Modern LED neon runs cool to the touch, uses a fraction of the power, and the colours stay vibrant for decades.

Every sign comes with a full 2-year warranty covering the LED, power supply, and workmanship. If anything fails through normal use within 2 years, we repair or replace at no cost. After 2 years, the LED itself is rated for 50,000+ hours, so most signs last much longer.

Cleaning is simple. Wipe gently with a soft microfibre cloth and a tiny bit of water or mild soap if needed. Avoid harsh chemicals, alcohol, or abrasive cleaners. These can damage the acrylic finish. Keep away from direct steam or moisture sources, and that is really all the maintenance required.

Custom neon signs start from £89 for small text pieces and most home signs land between £130 and £220. Larger pieces and logo work run £200 to £400+. Acrylic cut signs are £180 to £400 and backlit acrylic is £280 to £600+. You will see exact pricing in your mockup, with no hidden fees.

Yes, we provide special pricing for businesses ordering multiple signs (5 or more), franchises, and event suppliers needing consistent branding. Contact us with details of your project and we will send a custom quote. We also work with marketing agencies on white-label terms.

Yes, every invoice we issue includes a clear breakdown of the VAT, which UK VAT-registered businesses can reclaim through their normal HMRC return. Just provide your VAT-registered business address at checkout and we will issue a proper VAT invoice.