Refund policy

Volt Signs Global Limited ("we", "us", "our") makes every sign to order. Each piece is hand-built to the size, colour, text, and design you specify, which means every product is personalised. Because of this, our returns policy is different to that of a standard retailer and is set out below.

1. Cancellation before production
You can cancel your order for a full refund at any time before we begin production. To cancel, email us at info@voltsigns.co.uk with your order number as soon as possible. Once we have started production (typically within 24 hours of mockup approval), the order can no longer be cancelled or refunded as materials are already in use.

2. No returns on personalised goods
We do not accept returns or change-of-mind refunds on completed signs. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cooling-off period that normally applies to distance sales does not apply to goods that are "made to the consumer's specifications or clearly personalised" (Regulation 28(1)(b)). Every Volt Signs product falls under this exemption. The same exemption applies for EU customers under Article 16(c) of EU Consumer Rights Directive 2011/83/EU.

This does not affect your statutory rights where a sign is faulty, damaged, or not as described — see sections 3, 4, and 5 below.

3. Damaged on arrival
Please inspect your sign as soon as it arrives. If it is damaged in transit, contact us within 48 hours of delivery at info@voltsigns.co.uk with:
• Your order number
• Clear photos of the damaged sign
• Photos of the outer packaging

If we agree the damage occurred in transit, we will repair or replace the affected part at no cost to you. We will arrange collection and redelivery where needed. Damage not reported within 48 hours of delivery is harder to investigate with our couriers and may not be covered.

4. Defective or faulty signs
If your sign develops a fault during the 2-year warranty period (LED failure, power supply fault, manufacturing defect), contact us at info@voltsigns.co.uk with your order number, a description of the fault, and clear photos or a short video.

We will diagnose the fault remotely where possible, then repair the affected part, replace the affected part, or replace the whole sign if the fault cannot be resolved.

This is consistent with your statutory rights under the UK Consumer Rights Act 2015, which entitles consumers to goods that are of satisfactory quality, fit for purpose, and as described.

5. Not as described
If you receive a sign that does not match the mockup you approved, contact us within 7 days of delivery at info@voltsigns.co.uk. We will assess the issue and, where the difference is on our side, we will rework or remake the sign at no charge.

6. What is not covered
The following are not covered by this policy:
• Wear and tear, fading, or damage caused by exposure beyond the sign's rated use (e.g. an indoor sign mounted outdoors)
• Accidental damage caused after delivery
• Modification or repair attempted by a third party
• Issues arising from incorrect artwork supplied by the customer where the supplied artwork was used as approved on the mockup
• Damage caused by improper installation or unsupported power supplies

7. How to contact us
For all returns, replacement, warranty, or damage queries:
• Email: info@voltsigns.co.uk
• Reference your order number in the subject line for the fastest response
• We aim to respond within one working day

8. Your statutory rights
This policy does not affect your statutory rights as a consumer in the UK or EU. If you have any questions about your rights, you can contact Citizens Advice (UK) at citizensadvice.org.uk or the European Consumer Centre (EU) at eccnet.eu.

This policy was last updated on 31 May 2026.
Volt Signs Global Limited · info@voltsigns.co.uk